TERMS & CONDITIONS FOR CHARTER SERVICES
The use of our bus charter and tour services by the customer is subject to the terms & conditions set out below unless a specific written agreement is made between the customer and Northern Breeze Tours.
Quotations are valid for a period of 30 days from the date supplied. All prices quoted are subject to change and any such change will be advised upon booking. Please check all details provided in this quotation to ensure that all details are correct. We accept no responsibility for the accuracy of customer booking dates and times. Quotations are not a confirmation of booking and Northern Breeze Tours will not accept tentative bookings.
Customer bookings must be received in written form via e-mail or through our website. A written acceptance confirmation will be provided in return for all bus bookings.
A deposit may be requested on booking and Final payment is due 7 days prior to departure.
Invoices provided on request.
Payment can be made by Cash, Cheque, Eftpos, MasterCard & Visa.
Account Customers – an invoice will be raised prior to departure. Terms of payment are to be strictly no later than 7 days from date of invoice.
CANCELLATION / ALTERATION FEESThe following fees will be charged following the cancellation of the hire:
Before 5.00pm day prior to booking – No Cancellation Fee
After 5.00pm day prior to booking – 50% Cancellation Fee
When a bus/coach has proceeded to the pick-up point before notice of cancellation is received – 100% Cancellation Fee
CONDUCTPassengers are required to conduct themselves in a manner acceptable to normal community standards. Aggressive or disorderly conduct displayed toward any other passengers or staff will not be tolerated and passengers may be refused entry or required to disembark at any time during transit.
Consumption of alcohol, cigarettes and illegal drugs is not permitted on Northern Breeze Tours.
Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.
ADDITIONAL CHARGESThe customer agrees on booking confirmation and commencement that the price charged by Northern Breeze Tours for provision of the services detailed will be amended for any additional time and/or distance provided on the day or total duration of the hire. Additional charges will be calculated on a pro-rata basis and will depend on the extent of the additional time provided. If additional time is requested at time of charter, a fee of $80/hour will be charged.
We do not guarantee to provide additions or amendments during hire period, any such variation will be considered only and subject to, time taken, legal driving hours, deviation from route, knowledge of the area by driver and the driver’s agreement in consultation with our Management staff. Our decision in such matters will be final.
We reserve the right to impose additional charges for cleaning the interior of any vehicle that is in our sole judgement left in an unsatisfactory manner either during or at the conclusion of a hire period. This also applies to wilful damage by passengers to either the interior or exterior of the vehicle.
CONDITIONS OF TRAVELAll goods carried by passengers, either in the luggage trailer or on board, are at the passengers own risk. Northern Breeze Tours does not accept liability for goods lost, stolen or damaged either during transit or at drop off/pick up locations.
Passengers warrant that any luggage or other personal effects either carried on board or in the luggage trailer will not cause, either directly or indirectly, any damage or harm to other passengers, other passengers effects or cause damage to the property of Northern Breeze Tours.
Northern Breeze Tours reserves the right to refuse to carry any luggage or other personal effects without justification.
Northern Breeze Tours will endeavour to honour its commitments relating to departure and arrival times but will not be liable in the event that times are unable to be met as a result of road, traffic, weather conditions or any other event that would reasonably cause a delay.
Northern Breeze Tours will not be liable for any losses incurred as a result of delayed departure or arrival times or for delays relating to road, traffic, weather conditions or any other event that would reasonably cause a delay.
Northern Breeze Tours reserves the right to vary schedules and prices without notice. Bookings made prior to any changes will be honoured and every endeavour will be made to notify passengers with valid bookings of changes to schedules.
Northern Breeze Tours may refuse to allow any passenger to board or travel on any service where in the opinion of Northern Breeze Tours that passenger is in breach of any of the terms and conditions listed.
Passengers are required to advise Northern Breeze Tours of any special needs including assistance with boarding/disembarking. We will, wherever possible, try to accommodate passenger’s needs. Any passenger that requires more than minimal assistance from the driver to board/disembark may be required to be accompanied by a carer. Any assistance from the driver is at the driver’s discretion to avoid injury to the driver.
Registered guide dogs are welcome to travel with their owner. Prior advice when booking is requested.
GENERAL TERMS The provision of bus or coach hire is subject to the current Road Transport, Passenger Vehicle and OH&S regulations issued by the appropriate authority in the State of which the hire is being conducted. Northern Breeze Tours reserves the right to enforce its legal obligation in compliance with the law in all aspects of our hire provision irrespective of customer requests, conduct, actions or other circumstances effecting the provision of this hire.
This includes, but is not limited to our right to;
Northern Breeze Tours thank you for your booking.